Frequently Asked Questions
Everything you need to know about shopping with Motoneta Internacional.
What shipping methods do you offer for international orders?
We offer standard and expedited worldwide shipping through premium carriers. Delivery times typically range from 5 to 12 business days depending on your location and the selected service at checkout.
How can I track the status of my package?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to our tracking portal to monitor your delivery in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Which payment methods are accepted at Motoneta Internacional?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay to ensure a safe shopping experience.
Do I have to pay international customs duties and taxes?
Depending on your country's regulations, your order may be subject to import duties and taxes. These charges are determined by local customs authorities and are the responsibility of the customer.
How do I ensure I am choosing the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar item you already own for the most accurate fit.